Online Shopping Return Policy for Clothes:
Returns may be made only within 30 days of shipment for exchange, online shopping credit, or refund. Refunds are for merchandise only; shipping charges are non-refundable, and NEW shipping charges will be applied to any new items shipped for an exchange.
Items that cannot be returned:
- Undergarments and tights, due to health reasons.
- Special order items not in the catalogs or displayed on website.
- Closeout Items, clearance items.
- Group or Bulk Orders.
Group or Bulk Order Return Policy:
- Orders of 3 or more of the same item are considered bulk and are not eligible for return or refund.
- Orders of 1–2 units may be refunded if they meet standard return criteria.
- Items ordered as part of a group fitting or try-on session are not eligible for return, regardless of quantity.
Returned merchandise must be:
- In new, resalable condition, free of any damage or signs of wear.
- With original packaging and tags still attached (shoe boxes must not be damaged, and all laces, ribbons, etc. must be in place).
When shipping items, please:
- Include a copy of your invoice with your returned merchandise, with clear instructions on what you’d like to do (exchange, online shopping credit, or refund). Returns sent without documentation cannot be processed.
- Indicate the reason for return.
- Include a daytime phone number or cell number.
Ship returns to:
Dance Fashions Superstore, Attention: Online Shopping
10400 Alpharetta Street, Suite A
Roswell, GA 30075
We are not responsible for lost shipments and strongly suggest you insure your return shipment. Please allow 2-3 weeks for processing of your return. All reshipments are sent Economy Ground unless otherwise specified. Note: We reserve the right to inspect any shoes returned to us for resalability before issuing a credit or exchange.
Dance Fashions Superstore Online Shopping Return Policy for Shoes:
Returns may be made only within 30 days of shipment for exchange or refund. Refunds are for merchandise only; shipping charges are non-refundable, and NEW shipping charges will be applied to any new items shipped for an exchange.
Safeguard Your Investment
If you need to exchange or return any shoes from your order, they MUST be returned in new condition with no marks and not soiled in any way. They must be resalable.
Group or Bulk Order Return Policy:
- Orders of 3 or more of the same items are considered bulk and are not eligible for return or refund.
- Orders of 1–2 units may be refunded if they meet standard return criteria.
- Items ordered as part of a group fitting or try-on session are not eligible for return, regardless of quantity.
Shoes returned must be in original packaging! Shoe boxes must not be damaged, and all laces, ribbons, etc. must be in place.
Ballet / Pointe Shoes
We recommend that you test them on the carpet or lay down a clean towel or other clean cloth before trying them on. They soil easily, and the satin on the pointe shoes can become scratched and dirty very easily.
Tap Shoes / Character Shoes / Jazz Shoes & Sneakers
Do not tap around in the shoes until you have ensured a proper fit. The taps will become scratched and, therefore, defective for resale. We recommend testing them on the carpet. Do not wear ANY shoes to class, outdoors, or on hard floor surfaces if you plan on making a return or exchange.
Ballroom Shoes
We recommend that you test them on the carpet or lay down a clean towel or other clean cloth before trying them on. They soil easily, and the suede bottom can become scratched and dirty very easily.
Ship returns to:
Dance Fashions Superstore, Attention: Online Shopping
10400 Alpharetta Street, Suite A
Roswell, GA 30075
We are not responsible for lost shipments and strongly suggest you insure your return shipment. Please allow 2-3 weeks for processing of your return. All reshipments are sent Economy Ground unless otherwise specified.
Note: We reserve the right to inspect any shoes returned to us for resalability before issuing a credit or exchange.